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UN Study: Many Websites are Failing Disabled People
 

December 8, 2006

Three out of 100 leading websites for travel, finance, media, government and retail shopping around the world are failing to meet the needs of disabled people, according the United Nations. The criticism refers to the ergonomics of the websites because accessibility and usability contribute to the failing grade.

The report echoes the theme of The International Day of Disabled Persons on December 3. The “E-accessibility” theme is a UN reminder that the Internet should be available to everyone.

The website study was commissioned by the UN Department of Economic and Social Affairs (DESA) and conducted by the British firm Nomensa on websites from 20 countries.

Under the Web Content Accessibility Guidelines, which the survey used, websites must allow users to easily adjust text size, navigate through the site, differentiate between colors, allow keyboard shortcuts and offer an alternative to JavaScript, which prevents many people from accessing key information.

Thomas Schindlmayr, a policy specialist with DESA, said the survey – which looked at guidelines for people who are blind, have low vision or cannot use a computer mouse – indicates that “we’re not close to reaching the Internet’s full potential for use by persons with disabilities.”

He added that the site owners should be aware that they are losing a significant portion of their intended audience by not being fully accessible to all people. “Persons with disabilities shop, they travel and they need information just like everyone else. Allowing people to exercise their human rights and play their full part in the economic, social and political lives of their societies just makes good sense all around.”

The study found that a quarter of the websites investigated could be brought into line with international standards quickly and for little expense.

The Convention on the Rights of Persons with Disabilities, which is expected to be approved by the UN General Assembly later this month, could help bring websites in line. States that choose to become party to the Convention will be committing themselves to taking steps towards the ergonomic changes. The Convention urges private businesses and mass media to do the same with their services.

Source: United Nations


-- Jennifer Anderson

 

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